ServiceTitan vs. OneCrew: A Side-by-Side Comparison

After testing and comparing ServiceTitan vs. OneCrew, it’s clear that not every field service platform works well for paving companies. Keep reading to learn how ServiceTitan vs. OneCrew compare for paving contractors.

ServiceTitan vs. OneCrew: What's the Difference?

ServiceTitan is a field service platform for HVAC, plumbing, and electrical contractors. It helps teams manage high-volume service calls and daily appointments.

Choose ServiceTitan if your technicians handle quick repairs and same-day jobs.

OneCrew is a project management platform for asphalt and concrete contractors. It helps teams manage multi-day paving jobs with crews, equipment, and materials.

Choose OneCrew if your team runs phased projects that take days or weeks to complete.

Quick Comparison

ServiceTitan: Features and Highlights

ServiceTitan is a field service management platform built for established service businesses. It's designed for HVAC, plumbing, electrical, and other service contractors.

Core features include:

• Scheduling and dispatching
• Work order management
• Technician assignments
• Customer database
• Invoicing and payments
• Financial reporting
• Mobile apps for field teams

The system integrates with accounting tools, marketing platforms, and payment processors. Recent updates added AI-powered scheduling and technician assistance tools.

ServiceTitan's official onboarding takes 3 to 6 months for typical implementation, and about 12 to 16 weeks for enterprise onboarding. Some users report that the full setup and training process takes several months.

OneCrew: Features and Highlights

OneCrew is a purpose-built platform for asphalt and concrete contractors running project-based work. It's designed around how paving jobs actually run, not adapted from a service model.

Core features include:

• Plan-based estimating from PDFs or blueprints
• Margin-first pricing workflows
• Crew and labor scheduling
• Material quantity tracking
• Job site management
• Invoicing with QuickBooks Online sync
• Customer portal for approvals, payments, and communication

The client portal lets customers view and sign proposals, pay invoices, upload documents, and chat with your team. Everything stays in one place.

OneCrew works for paving contractors of any size. Mid- to large-sized crews focused on asphalt and concrete project workflows get the most value.

ServiceTitan vs. OneCrew: Feature-by-Feature Comparison

Scheduling and dispatching

ServiceTitan uses AI to optimize technician routes and job assignments. The dispatch board updates in real time and handles high-volume bookings. The system works best for teams managing many service calls every day.

OneCrew assigns crews to job phases instead of individual appointments. Schedules adjust when weather or site conditions change. The system fits contractors running multi-day projects.

Winner: OneCrew for paving contractors. ServiceTitan's scheduling is built for service calls, not phased project work.

Estimating and quoting

ServiceTitan uses a pricebook system for estimates. Technicians pull preset prices and create Good-Better-Best proposals from the field. Setup takes time, and the tools focus on service-based quotes.

OneCrew builds estimates from PDFs and blueprints. Pricing workflows calculate materials, labor, and equipment with margin tracking built in.

Winner: OneCrew. The estimating tools match how paving contractors price and bid jobs.

Customer communication

ServiceTitan automates emails, texts, and branded updates. You can create workflows for confirmations, reminders, and follow-ups. Configuration requires time upfront.

OneCrew provides a customer portal for proposal approvals, payments, file uploads, and messaging. Customers view project status and handle transactions in one place.

Winner: OneCrew for paving contractors. ServiceTitan’s scheduling supports quick service calls, not phased project work.

Invoicing and payments

ServiceTitan tracks job costs in real time and offers multiple payment options. Automated billing supports recurring work and memberships. The system has more features but adds complexity.

OneCrew generates invoices and syncs with QuickBooks Online. Customers pay through the portal. Margin tracking keeps profitability visible.

Winner: Tie. Both platforms handle invoicing well. ServiceTitan offers more options. OneCrew is simpler with direct QuickBooks integration.

Project management

ServiceTitan tracks work orders and provides real-time team updates. The system supports service operations but lacks tools for multi-phase construction work.

OneCrew manages projects from estimation through completion. Crew assignments, material tracking, and progress updates follow construction workflows.

Winner: OneCrew. The platform supports project-based work rather than service calls.

What Real Users Are Saying

User feedback from G2, Reddit, and Capterra helps show how ServiceTitan performs in the real world with real users.

ServiceTitan pros

• A Capterra reviewer noted that it’s easy to find real users and videos for help, and it fits large multi-service companies. (October 17, 2025)
• A Redditor reported that ServiceTitan gives teams clear job info and faster sales with custom forms, helpful links, and a strong user community. (February 6, 2023)
• A reviewer on G2 noted that the ticket system sends work straight to their devices, so you stay organized without constant back-and-forth. (October 16, 2025)

ServiceTitan cons

• Another G2 reviewer noted that ServiceTitan was powerful but has a steep learning curve and still relies on manual workarounds. (October 16, 2025)
• A reviewer on Reddit mentioned that constant glitches, lost work, and slow fixes make ServiceTitan unreliable and frustrating. (April 15, 2024)
• A reviewer on Capterra noted that slow support, confusing setups, and unreliable guidance make it difficult to get quick, clear help. (August 26, 2025)

Note: For a full breakdown of ServiceTitan’s pros, cons, and real user feedback, see our guide on ServiceTitan reviews to help you decide if it fits your business.

How to Make Your Choice

The choice between ServiceTitan vs. OneCrew depends on the type of work you do.

ServiceTitan is a strong fit for service businesses. HVAC, plumbing, and electrical contractors who handle high-volume dispatch and quick appointments will get the most value from it.

OneCrew is the better choice for paving contractors. If you manage multi-day projects with crews, equipment, and materials, OneCrew fits how you actually work.

ServiceTitan is better for …

• HVAC, plumbing, and electrical service contractors
• Teams with 15+ employees and dedicated office staff
• Businesses focused on high-volume service calls
• Companies that need advanced marketing and call center tools

Note: If you’re comparing options side-by-side, check out our guide on the best ServiceTitan alternatives to see how tools like Jobber and FieldPulse stack up on features and pricing.

OneCrew is better for …

• Asphalt and concrete paving contractors
• Teams of any size running project-based work
• Contractors who estimate from blueprints or PDFs
• Businesses that want fast onboarding and paving-specific support

My Verdict

ServiceTitan is a powerful platform, but it's built for a different industry. Paving contractors end up paying for features they don't use while missing tools they actually need.

OneCrew wins the ServiceTitan vs. OneCrew comparison for asphalt and concrete businesses. It's designed around how paving projects actually run, from takeoff to final invoice.

See OneCrew in Action

Managing a paving business takes more than great crews and materials. You need systems that fit your workflow. Here's what you can do with OneCrew:

• Estimate from PDFs or maps using labor, material, equipment, and sub-line items with built-in calculators
• Assign crews and roles to specific job phases for better clarity and accountability
• Track project status with updates across pre-construction, production, and billing phases
• Work with customers through a portal for approvals, payments, and shared documents
• Sync financials with QuickBooks to keep invoicing and payments organized without double-entry issues

You don't need five different apps to run your paving business. You need one platform that ties project management together from takeoff to final invoice. Book a free demo and learn how OneCrew helps you take control of your jobs from start to finish.

FAQs

1. What makes OneCrew better for paving companies?

OneCrew is better for paving companies because it's purpose-built for asphalt and concrete project workflows. The platform handles plan-based estimating with PDF takeoff, crew scheduling by job phase, material tracking, and multi-day project coordination that paving contractors actually need. Unlike generic service software, OneCrew understands the specific calculations and workflows unique to paving operations.

2. Which platform is easier to set up?

OneCrew is easier to set up. Most paving contractors get up and running within days with hands-on implementation support, while ServiceTitan typically requires weeks or even months of configuration due to its complexity. OneCrew's paving-specific design means you need less customization to match your workflow.

3. Which tool is cheaper for smaller teams?

OneCrew is usually the lower-cost option for smaller teams. ServiceTitan's per-technician pricing typically ranges from about $250 to $500 per tech per month, which adds up quickly for small paving crews. OneCrew's pricing structure is designed to scale more affordably with project-based paving operations.

4. Is ServiceTitan good for asphalt contractors?

No, ServiceTitan is not good for asphalt contractors. ServiceTitan is built for HVAC, plumbing, and electrical service work with flat-rate pricing and service-call workflows. Paving contractors need multi-day project tracking, crew-phase scheduling, and plan-based estimating, tools that ServiceTitan doesn't offer.