ServiceTitan Reviews: Pros, Cons, and Criticisms (2025)
ServiceTitan reviews show a dramatically split picture in 2025.
HVAC and plumbing companies praise the platform for its depth and service-focused features, but teams voice concerns over cost, complexity, and a lack of support. Some reviewers have also noted implementation delays that can make onboarding take over a year.
So, do you have the resources and patience to make ServiceTitan work for you? Here’s everything you need to know about the platform, what it does well, what frustrates users, and whether it's a good fit for your operation.
What Is ServiceTitan?
ServiceTitan is a cloud-based field service management platform for growing teams in HVAC, plumbing, and electrical trades. It combines job scheduling, quoting, dispatching, payments, and mobile access into one system.
ServiceTitan software aims to help contractors manage everything from the first customer call to the final invoice. It's used by thousands of HVAC, plumbing, and electrical contractors across the U.S., from small, family-owned shops to large regional service franchises.
ServiceTitan Pros and Cons
What contractors like
1. All-in-one field service management
Many users praise ServiceTitan for being a truly integrated platform that lets them manage every aspect of their business in one place.
According to feedback on Capterra, it’s consistently rated highly for its ability to combine dispatch, CRM, quoting, and invoicing in a single interface. Teams switching from spreadsheets or disconnected apps get faster scheduling, better crew coordination, and real-time job tracking in one platform.
2. Detailed job costing, estimates, and reports
According to reviews, ServiceTitan's reporting tools earn high marks from users who want to monitor profitability in real time. Financial reports, job costing, and KPI dashboards are built into the system and can be customized to fit your business.
For owners and managers, this makes it easier to identify areas for improvement and make informed decisions.
3. Scalable for large franchises
Service-based franchise owners and multi-location operators find that ServiceTitan adapts well to complex workflows. One user said, “We came from a crappy old system built in the '90s ... I've never thought about leaving.”
The system can handle different pricing tiers, dispatch zones, and departmental reporting, which makes it ideal for businesses planning to grow aggressively.
What don’t contractors like
1. Steep learning curve and long implementation
Users consistently report challenges with onboarding and learning the system. A user noted: "It takes a long time to onboard and set things up properly.” (April 2025)
Many users report implementation delays. One BBB complaint stated: “We have NEVER BEEN ONBOARDED. At this point, we have currently paid for 1 year of Service Titan even though we do not use the software.” (December 2024)
The complexity is extra challenging for smaller businesses, with one Reddit user stating: “It's almost like it's too big to where my people are scared to dive in and learn so I end up only getting the bare features from it.” (April 2024)
2. High pricing, often undisclosed until sales call
ServiceTitan's pricing is a major concern for many users. One Reddit user reported paying “$259.00 per managed tech,” while another noted costs of “$353,000” annually for their operation. (April 2025)
3. Common complaints about customer support and responsiveness
ServiceTitan customer support issues are often mentioned across review platforms. A G2 reviewer noted: “The lack of customer support can be a drag when you're in a pinch. The turnaround time can be slow, and they don't have the urgency that our boots on the ground need.” (June 2025)
BBB reviews contain numerous complaints about unresponsive support, with one stating: “Absolutely the worst customer service I've ever had in my entire life from a support company.” (July 2025)
4. Overbuilt for teams under 10–15 people
Many smaller teams find the platform too complicated for day-to-day use.
A YouTube reviewer explained: “ServiceTitan was built for enterprise-level contractors with full departments for inventory, dispatch, HR ... if a company with huge staff is getting the same software as a company with six people and one office person it's really not a good fit.” (May 2025)
ServiceTitan Pricing: What to Expect
ServiceTitan doesn’t publish pricing on its website, and you’ll need to contact sales for a custom quote. Most contractors report monthly costs ranging from $250 to $500 per technician, with the final amount depending on which features and add-ons are selected.
Marketing Pro and Phones Pro cost extra and aren’t in the base plan and come with extra charges. These extra fees can cause costs to balloon quickly, especially for larger teams or those needing more functionality.
Contract requirements
ServiceTitan contracts usually commit you to 12 months (or more) of service. Most often it’s an annual subscription paid monthly or quarterly. There have been reports of multi-year contracts as well, especially for larger deals. Importantly, cancelling early will invoke penalties.
It does not offer month-to-month plans or easy opt-out clauses. In fact, one BBB reviewer alleged they were told they could go month-to-month after one year, but later found that wasn’t honored. So, be prepared to make a commitment when you sign on.
Other costs
Beyond user licenses and add-ons, consider payment processing fees (if you use ServiceTitan’s built-in payment processing, rates will apply), and possibly integration costs for any custom work.
ServiceTitan does integrate with QuickBooks and other systems out-of-the-box for free, but if you need custom API work or consulting, that could be extra (ServiceTitan has integration partners and a marketplace).
However, premium support or consulting services are generally not part of the basic package, ServiceTitan’s standard support is included, but if you want on-site training or extra consulting, that would likely come through a third-party (or a higher-tier plan)
Feature Highlights: Where ServiceTitan Excels
ServiceTitan excels in intuitive job dispatching, real-time tracking, and integrated payments, while offering customizable dashboards and workflows for operational efficiency.
This is particularly true for larger service businesses. Here are some of ServiceTitan’s key features:
- Job dispatching and route tracking: Users like the dispatch board for its real-time updates and drag-and-drop scheduling. Dispatchers can easily assign jobs, adjust schedules, and track technician progress via GPS. These tools reduce confusion and drive on-time performance, especially when managing large crews.
- KPI dashboards and reporting: The platform gives business owners detailed insights into daily operations. Reports can show booking rates, average ticket values, close rates by technician, and customer satisfaction scores. Custom dashboards allow managers to track the metrics that matter most.
- Integrated payments and financing: ServiceTitan allows technicians to generate estimates, capture signatures, and process payments directly in the field. It integrates with several financing providers, so customers can apply for credit options on the spot, an essential feature for big-ticket installs. This reduces friction in the sales process and helps improve cash flow.
- Custom workflows: The system allows users to build custom checklists, automation rules, and follow-up procedures tailored to specific services or departments. However, these features often require admin setup and a clear understanding of how workflows interact. Companies with full-time office staff or IT support get the most from these tools.
Note: Although these features are powerful, it’s worth noting that ServiceTitan software is general-purpose and may lack specific features required in trades like asphalt paving or concrete. That’s why many niche contractors look elsewhere.
ServiceTitan vs. OneCrew: What’s the Better Fit?
If you are an asphalt or concrete contractor, you may have noticed that most field service apps are geared toward trades like HVAC, plumbing, etc. Your business has some different needs, like estimating for paving jobs, crew-based scheduling, and project tracking.
This is where OneCrew comes in.
OneCrew is a newer all-in-one platform built specifically for paving, asphalt, and concrete contractors. How does it compare to ServiceTitan? Below is a side-by-side comparison in key areas:
Key differences: ServiceTitan is a strong fit for service businesses. Think HVAC, plumbing, and electrical, where speed, dispatch volume, and lead gen are the core focus. Its platform includes tools like marketing automation, call center functionality, and recurring service workflows.
The issue is that many of those features go unused for paving and concrete teams.
OneCrew, on the other hand, is purpose-built for project-based contractors. It handles the full lifecycle, from takeoff and estimating to scheduling and job costing. It’s built around how asphalt and concrete projects actually run, not adapted from a service model.
OneCrew also offers a modern, contractor-friendly UI and an integrated customer portal for proposals, payments, and communication.
If you’re running a service-based business, ServiceTitan makes sense. But if you manage multi-day projects with crews, equipment, materials, and maps, OneCrew will feel like it was built just for you, because it was.
Is ServiceTitan Worth It?
ServiceTitan is worth the investment for service businesses with dedicated office staff who handle scheduling, customer calls, and high-volume dispatch, especially in HVAC, plumbing, and electrical trades.
For these companies, the system’s depth and scalability often justify the cost.
In contrast, ServiceTitan falls short for project-based contractors, especially those in asphalt and concrete.
Its pricing, service-focused workflows, and complex setup often don't match the needs of crews managing multi-phase jobs, materials, and equipment. That’s why many turn to purpose-built solutions like OneCrew.
OneCrew Is Built for Contractors
Whether you're a $3M regional crew or a $50M paving leader, if you're managing crews, equipment, and complex jobs, you're OneCrew's sweet spot.
Managing a paving business efficiently requires more than just great crews and materials. OneCrew's all-in-one platform is designed for how paving contractors work, simplifying your operations from initial bid to final invoice. Here's how OneCrew helps you succeed:
- Estimating that works for your workflow: OneCrew's estimating tools are built for paving and concrete. Do takeoffs, create detailed quotes, and generate proposals in minutes, all from your phone or tablet. Close more bids without late nights at the office.
- Scheduling that makes sense for your teams: Assign crews, gear, and materials to jobs with just a few taps. Easily adjust schedules on the fly as weather or job conditions change. Keep your team informed with updates and linked site plans, all in one place.
- Field data for better decisions: OneCrew keeps your finger on the pulse of every job. Spot problems early, keep customers updated, and make sure your jobs always remain profitable.
Ready to take control of your business? Join the top-performing paving contractors who use OneCrew to win more bids, operate efficiently, and grow their profits. See the difference yourself and book a free OneCrew demo.
FAQs
1. What are the biggest complaints about ServiceTitan?
The most common complaints about ServiceTitan are slow customer support, lengthy onboarding times, unexpected pricing changes, and an overcomplicated interface. Many smaller teams find the ServiceTitan overwhelming and struggle to get timely help during setup.
2. Is ServiceTitan good for concrete or asphalt contractors?
No, ServiceTitan is not well-suited for concrete or asphalt contractors. It's primarily designed for residential HVAC, plumbing, and electrical service jobs. OneCrew is a better match for paving teams because it has specialized tools tailored to their unique workflows.
3. How much does ServiceTitan cost per month?
According to most ServiceTitan reviews, the average cost ranges from $250 to $500 per technician per month. Some larger companies report annual fees exceeding $300,000, which does not include the initial onboarding and setup costs.
4. Is there a cheaper alternative to ServiceTitan?
Yes, there are several cheaper alternatives to ServiceTitan. Many contractors switch to platforms like OneCrew or Housecall Pro to get better usability and lower monthly costs without giving up essential features.
5. What’s the onboarding process like for ServiceTitan?
ServiceTitan's onboarding process can take several months and often requires dedicated internal staff to manage the rollout. Smaller teams without an IT person or spare staff may find it challenging to get up and running quickly.
6. Does ServiceTitan include estimating?
Yes, ServiceTitan does include estimating tools. However, they are primarily designed for quoting residential service jobs, not full-scale construction or paving projects that require takeoffs from plans or blueprints.
7. Can small teams use ServiceTitan effectively?
Yes. Some smaller teams do use ServiceTitan, but many find it overbuilt and cumbersome for their needs. Contractors with fewer than 15–20 employees often choose simpler platforms that cost less and are faster to set up and train on.
8. How does OneCrew compare to ServiceTitan?
OneCrew is built specifically for paving professionals, whereas ServiceTitan is a generalist platform. OneCrew is faster to deploy, more cost-effective, and designed around the workflows and tools that asphalt and concrete teams use every day.
9. What’s the best ServiceTitan alternative for paving teams?
The best ServiceTitan alternative for most paving teams is OneCrew. It's purpose-built for asphalt and concrete contractors who want modern, mobile-first tools without the complexity and cost of a platform designed for residential services.
