Privacy Policy

Last Updated: November 2025

OneCrew Software, Inc. ("OneCrew," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at getonecrew.com (the "Site") and use our construction management software platform (the "Services").
1. Information We Collect
1.1 Information You Provide to Us
We collect information that you voluntarily provide to us when you:
  • Register for an account or express interest in our Services
  • Contact us for support or information
  • Fill out forms on our Site or within our Services
  • Communicate with us
This information may include:
  • Name
  • Email address
  • Phone number
  • Mailing address
  • Company name
  • Job title
  • Payment information (processed through our third-party payment processor)
1.2 Information Collected Automatically
When you access our Site or Services, we may automatically collect certain information, including:
  • Log and usage data (IP address, browser type, operating system, pages visited, time spent on pages)
  • Device information (device type, unique device identifiers)
  • Cookies and similar tracking technologies
  • Mailing address
1.3 Customer Content
When you use our Services, you may upload, submit, or transmit content and data related to your business operations ("Customer Content"). The use, processing, and ownership of Customer Content is governed by our Terms and Conditions.
2. How We Use Your Information
We use the information we collect to:
  • Provide, maintain, and improve our Services
  • Process transactions and send related information
  • Respond to your comments, questions, and requests
  • Provide customer support
  • Send administrative information, updates, and security alerts
  • Monitor and analyze usage and trends to improve user experience
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations
2.1 Marketing Communications
We may use cookies and similar technologies collected through our Site for marketing purposes, including to send you promotional communications about our Services. We do not use Customer Content from our Services for marketing purposes.
You may opt out of receiving promotional emails by following the unsubscribe instructions in those emails or by contacting us at accounts@getonecrew.com.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:
  • Payment processing
  • Data hosting and storage
  • Analytics and website optimization
  • Customer support
  • Email delivery
These service providers are authorized to use your information only as necessary to provide services to us.
3.2 Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or to:
  • Comply with legal obligations
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing
  • Protect the personal safety of users or the public
  • Protect against legal liability
3.4 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your use of our Site. Cookies are small data files stored on your device.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site or Services.
We use cookies for:
  • Authentication and security
  • Preferences and settings
  • Analytics and performance monitoring
  • Marketing and advertising
5. Data Security
We implement commercially reasonable technical, administrative, and physical security measures designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
6.1 California Residents
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:
  • The right to know what personal information we collect, use, disclose, and sell
  • The right to request deletion of your personal information
  • The right to opt-out of the sale of personal information (note: we do not sell personal information)
  • The right to non-discrimination for exercising your CCPA rights
To exercise these rights, please contact us at accounts@getonecrew.com.
6.2 General Rights
All users may:
  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information, subject to certain exceptions
  • Withdraw consent where we rely on consent to process your information
To exercise these rights, please contact us at accounts@getonecrew.com. We will respond to your request within a reasonable timeframe.
7. Third-Party Links
Our Site may contain links to third-party websites and services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at accounts@getonecrew.com, and we will take steps to delete such information.
9. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Services, you consent to such transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
‍
OneCrew, Inc.
‍550 California St, Ste 1200
San Francisco, CA 94104

Email: accounts@getonecrew.com
Website: getonecrew.com
Notice to California Residents - CCPA Addendum
This section provides additional information for California residents as required by the California Consumer Privacy Act (CCPA).
Categories of Personal Information We Collect
In the past 12 months, we have collected the following categories of personal information:
  • Identifiers (name, email address, phone number, mailing address, company name, job title)
  • Commercial information (payment information, transaction history)
  • Internet or network activity (browsing history, interaction with our Site and Services)
  • Professional or employment-related information (job title, company name)
Business or Commercial Purpose for Collecting Personal Information
We collect personal information for the business purposes described in Section 2 of this Privacy Policy.
Categories of Third Parties With Whom We Share Personal Information
We may share personal information with service providers as described in Section 3.1 of this Privacy Policy.
Your CCPA Rights
California residents have the right to:
  • Request disclosure of personal information collected
  • Request deletion of personal information
  • Opt-out of the sale of personal information (we do not sell personal information)
  • Not be discriminated against for exercising these rights
To exercise your rights, contact us at accounts@getonecrew.com or write to us at the address listed above. We will verify your identity before processing your request.
We do not sell personal information and have not sold personal information in the past 12 months.