Jobber vs. ServiceTitan vs. OneCrew: Which Tool Wins in 2025?

OneCrew wins for paving contractors running project-based work, whereas Jobber works best for small service teams, and ServiceTitan fits larger service businesses with complex needs. 

I've tested all three platforms and found each serves different contractors. The right choice depends on whether you're doing quick service calls or managing multi-day paving projects from blueprints, but which one is best for you? That’s the question we’ll answer here.

Jobber vs. ServiceTitan vs. OneCrew: At a Glance

Choosing between these three platforms comes down to your business type and size. Here's how they stack up:

Here's when to choose each platform:

• Choose Jobber if you run a small service business with 2–15 employees doing quick, recurring jobs like HVAC maintenance, cleaning, or landscaping work.
• Choose ServiceTitan if you manage a large service operation with ~50+ technicians and need advanced reporting, complex workflows, and don't mind paying premium prices.
• Choose OneCrew if you're a paving contractor estimating from blueprints, coordinating crews on multi-day projects, and need tools built specifically for asphalt and concrete work.

Meet Jobber: Features and highlights

Jobber is a field service management app built to help small to mid-size teams manage scheduling, client communication, quotes, invoicing, and payments.

You get drag-and-drop calendars, GPS and route assistance, automated reminders, a client portal for quote approvals and payments, plus built-in job costing and QuickBooks Online sync capabilities.

Jobber includes CRM-like functionality. You can create professional quotes that convert into scheduled jobs, accept payments instantly, track labor and materials, and pull reports on profitability, revenue trends, and team performance. 

Meet ServiceTitan: Features and highlights

ServiceTitan is a field service management platform for established service businesses. It handles scheduling, dispatching, invoicing, customer management, and reporting in one system designed for HVAC, plumbing, electrical, and other service contractors.

You manage work orders, technician assignments, customer databases, and financial reporting from a central dashboard. ServiceTitan forms help standardize processes, while mobile apps keep field teams connected. 

ServiceTitan integrates with accounting systems, marketing tools, and payment processors. Recent updates include AI-powered scheduling and technician assistance tools. However, the platform requires significant setup time and training.

Meet OneCrew: Features and highlights

OneCrew is a purpose-built platform for asphalt and concrete contractors running project-based work. It's built to handle plan-based estimating from PDFs or blueprints, crew coordination, customer approvals through an online portal, and margin-first pricing workflows.

You manage job sites, material quantities, labor scheduling, and invoicing in one place. The client portal allows customers to view and sign proposals, view or pay invoices, upload photos or documents, and chat message your team.

OneCrew integrates with QuickBooks Online for invoicing sync. It's ideal for paving contractors of any size, especially mid- to large-sized crews focused on asphalt and concrete project workflows rather than quick service calls.

Jobber vs. ServiceTitan vs. OneCrew: Feature Breakdown

Scheduling and dispatching

• Jobber: Drag-and-drop calendar with multiple views (month, week, day, map). Route optimization saves drive time. Easy rescheduling but limited crew coordination features.
• ServiceTitan: Advanced scheduling with AI-powered optimization. Handles complex multi-technician jobs and automated dispatch. Can be overwhelming for simple scheduling needs.
• OneCrew: Project-based scheduling that assigns crews to job phases. Built for multi-day jobs rather than quick appointments. Less suitable for daily service calls.

Winner: ServiceTitan. It’s the best overall scheduling power for complex operations, though Jobber wins for simplicity.

Customer communication

• Jobber: Two-way SMS, automated reminders, client portal for approvals and payments. Simple but effective customer experience.
• ServiceTitan: Automated workflows, branded communications, real-time updates. Advanced but requires setup time to configure properly.
• OneCrew: Customer portal for proposal approvals, payments, document sharing, and chat messaging. Built specifically for project-based customer interactions.

Winner: OneCrew. It’s the easiest to use with solid features that work right away.

Estimating and quoting

• Jobber: Quick quote builder with templates. Good for service work but limited for complex project estimating.
• ServiceTitan: Advanced pricebook management, Good-Better-Best proposals, instant estimates from mobile devices. Powerful but complex.
• OneCrew: PDF takeoff tools, blueprint estimating, configurable pricing workflows. Built specifically for project-based estimating with materials and labor calculations.

Winner: OneCrew. Purpose-built for complex project estimating, though ServiceTitan has more general features.

Invoicing and payments

• Jobber: Quick invoice generation, online payments, automated follow-ups. QuickBooks Online integration. Simple and effective.
• ServiceTitan: Advanced invoicing with real-time job costing, multiple payment options, and automated billing processes. Comprehensive but complex.
• OneCrew: Invoice generation with QuickBooks sync for payments and invoicing data. Customer portal payments and margin-based pricing focus.

Winner: Jobber. Best balance of features and ease of use for most contractors.

Project management

• Jobber: Basic job tracking suitable for service calls. Limited project management capabilities for complex, multi-day work.
• ServiceTitan: Work order management, real-time updates, team coordination. Good for service operations, but not project-focused.
• OneCrew: Full project lifecycle management from estimation through completion. Crew assignments, material tracking, and progress updates built for construction projects.

Winner: OneCrew. The only platform truly built for project-based work rather than service calls.

What Real Users are Saying

These recent user reviews have been sourced from TrustRadius and Trustpilot. Here’s a quick look at what actual users think:

Jobber pros

• Simpler workflow and scheduling capabilities: Jobber keeps up with all of our appointments and keeps us on schedule. Since using Jobber, we have not missed one appointment. Also, Jobber makes it so easy to get all our clients on with Card on file to make sure we collect payment quickly, no more chasing our money down. (TrustRadius, April 23, 2025)
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• Superior quote-to-job conversion features: Quotes and estimates are the major winner for us, and an area where we haven't found worthy competition. The features we rely on the most are included the “options” feature (reducing back and forth with clients and allowing them to make a decision as soon as they open the quote) and automatic deposit collection. (TrustRadius, April 30, 2025)
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• Business management for small companies: When I first started my landscaping company, I wore every hat, CEO, CFO, janitor, laborer, you name it. I was using QuickBooks at the time, and while it worked for some things, it quickly became a huge headache ... That's when I made the switch to Jobber in the middle of last year, and it's been a total game changer. (TrustRadius, April 22, 2025)

Jobber cons

• Intrusive advertising within the platform: When I open Jobber for daily use, we frequently need to clear advertisements; specifically regarding referring Jobber to others. If it were related to product updates, it may be more relevant, but consistent referral promotions or online web-events are not what I want to clear when I just want to get to work in my expensive CRM software. (TrustRadius, April 30, 2025)
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• Poor mobile app functionality: The mobile app sucks. It's hard to use on the phone. Sometimes I'm on the go and need to work from my phone. (TrustRadius, April 22, 2025)
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• Bulky and inconsistent reporting: Reports are frustratingly bulky and inconsistently formatted. The report generator doesn't include all reports, most notably missing is timesheets. An extra step to view the list of available reports was recently added after additions to paid, optional service offerings were placed higher on the menu, requiring scrolling to reach the reports. (TrustRadius, April 30, 2025)

ServiceTitan pros

• All-in-one platform functionality: ServiceTitan has been a game-changer for our business! The platform is intuitive, easy to use, and makes scheduling, dispatching, and invoicing seamless. It keeps everything organized and saves us so much time. The reporting tools are fantastic, and customer support has been top-notch. (Trustpilot, August 1, 2025)
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• Reporting capabilities for service and project work: We found Service Titan to be the only platform on the market that was capable of managing both service and project work. The reporting is unmatched in the market. (Trustpilot, August 7, 2025)
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• Solid customer success management: For LeadingEdge Plumbing, it's been quite a journey using ServiceTitan. We're still learning, but overall, the platform has proven to be one of the most valuable tools in our company. (Trustpilot, July 16, 2025)

ServiceTitan cons

• Mobile app functionality issues: Overall, ServiceTitan is great, but there are a few features that should be changed, for example: 

1. I found the app is laggy while trying to select photos before uploading. 
2. I can't call customers from the app and instead have to copy and paste the number into my phone 
3. Font size is way too small (even drop-down menus are so small, and it's hard to read). (Trustpilot, August 2, 2025)
   

• Concerns about onboarding and bad support: As the owner of Coldstream Plumbing & Heating Ltd., I signed up with ServiceTitan expecting professional support and a platform tailored for trades. What I received was broken onboarding, support delays, platform limitations, and a completely unprofessional experience. (Trustpilot, June 3, 2025)
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• Problems with QuickBooks integration: The system does not work well with QuickBooks. There are problems every day that take considerable time to correct. A job can be 100% complete but stuck in progress, and you will not see the invoice to bill. (Trustpilot, May 28, 2025)

Which Tool Should You Choose?

Choosing between Jobber vs. ServiceTitan vs. OneCrew depends on the kind of work you do. If your jobs are quick and service-oriented, the answer will be different than if you're managing multi-day paving projects with crews estimating from blueprints.

Jobber is better for:

• Small service businesses doing recurring work like HVAC maintenance, cleaning, or landscaping
• Teams that need simple scheduling without complex project management features
• Contractors who want affordable Jobber alternatives to expensive enterprise tools
• Companies looking for Jobber payroll integration and basic financial tracking
• Businesses focused on customer communication and quick job turnaround

ServiceTitan is better for:

• Large service-oriented businesses with ~50+ technicians doing HVAC, plumbing, or electrical work
• Companies that need advanced reporting, complex workflows, and enterprise-grade features
• Established businesses ready to invest in comprehensive ServiceTitan alternatives or stick with the platform despite higher costs
• Organizations willing to commit significant time and resources to training and setup
• Service businesses requiring detailed analytics and automated marketing campaigns

OneCrew is better for:

• Paving contractors managing project-based jobs with asphalt and concrete work
• Companies that estimate from blueprints, coordinate multiple crews, and track materials
• Businesses moving beyond simple service work into complex construction projects
• Contractors who need purpose-built tools rather than adapted service management platforms
• Growing paving companies ready to replace spreadsheets and basic tools with professional project management

Note: If you're comparing these platforms, also check our detailed reviews of Jobber alternatives and ServiceTitan reviews for more specific comparisons.

My Final Verdict

Look, if you're bidding real paving projects, the kind where you need to measure from PDFs, assign crews to specific phases, and track materials across multi-day jobs, OneCrew is built exactly for that. The others handle service work well but weren't designed for project-based paving contracts.

ServiceTitan works great if you've got around 5 to 20 service technicians (or ~50+), and you have enterprise budgets. Jobber handles small service teams perfectly. 

But if you need to quote from site plans, manage real crews on construction sites, and coordinate complex projects from start to finish, you need a platform built for project work. That's what OneCrew delivers.

Remember: When comparing Jobber vs. ServiceTitan vs. OneCrew, it comes down to matching the tool to your actual workflow, not just the features list.

Note: For more detailed comparisons, see our guides on Jobber vs. QuickBooks, Jobber vs. Housecall Pro, and Jobber reviews.

Run Jobs, Crews, and Quotes in One Place

When comparing Jobber vs. ServiceTitan vs. OneCrew, it's about which fits how you run your work. Jobber handles quick service jobs well. ServiceTitan works for large service operations. But if you're estimating from plans, assigning crews, and managing real paving projects? 

That's where OneCrew comes in.

OneCrew was built for project-based paving and concrete contractors. It replaces the patchwork of tools that slow you down. Here's what you can do with OneCrew:

• Estimate from PDFs or maps using labor, material, equipment, and sub-line items with built-in calculators
• Assign crews and roles to specific job phases for better clarity and accountability
• Track project status with updates across pre-construction, production, and billing phases
• Work with customers through a portal for approvals, payments, and shared documents
• Sync financials with QuickBooks to keep invoicing and payments organized without double-entry

You don't need five different apps to run your paving business. You need one platform that ties project management together from takeoff to final invoice. Book a free demo and learn how OneCrew helps you take control of your jobs from start to finish.

FAQs

1. What is the best tool for contractors?

OneCrew is the best tool for paving contractors doing project-based work, Jobber works well for small service businesses, and ServiceTitan fits large service operations. The best tool for contractors depends on your work type.

2. Does Jobber integrate with ServiceTitan?

Jobber and ServiceTitan don't integrate directly since they're competing platforms. Both integrate with QuickBooks Online and other accounting platforms, but you'd need to choose one or the other for your business management.

3. Can OneCrew replace both Jobber and ServiceTitan?

OneCrew can replace both platforms for paving contractors doing project-based work, but it's specifically built for asphalt and concrete contractors. For general service work, Jobber or ServiceTitan would be better choices depending on your business size.

4. What's the pricing difference between Jobber, ServiceTitan, and OneCrew?

Jobber prices start at $39/month, ServiceTitan uses custom pricing typically starting around $200+ per technician monthly, and OneCrew uses seat-based pricing. ServiceTitan is generally the most expensive, especially for smaller teams.

5. Which software is best for small teams vs. large crews?

For small teams, Jobber offers the best value and ease of use. Large crews typically benefit from ServiceTitan's advanced features despite higher costs. OneCrew works well for paving contractors regardless of team size since it's project-focused rather than user-count dependent.

6. Is ServiceTitan good for job management?

ServiceTitan is good at managing service-based jobs with technicians, work orders, and recurring maintenance, but it's designed for service businesses rather than project-based construction work. The platform offers a ServiceTitan trial through demos to test functionality before committing.