Jobber Reviews: Pros, Cons, Pricing, and Real User Feedback

Jobber is a popular platform among field service businesses. 

It offers scheduling, quoting, and invoicing tools to help small crews look professional and stay organized. Jobber reviews praise its clean interface and mobile app, two features that make it appealing to smaller teams without in-house tech support. 

But, users also point out that pricing climbs fast as teams grow, and limitations in customization and industry-specific tools can become frustrating.

Plans start at $39/month for solo users and go up to $599/month for larger teams, with add-ons like Marketing Suite and AI receptionist locked behind higher tiers. 

This article explores what Jobber offers, where it shines, and how it compares to OneCrew, a paving construction-focused platform built for paving contractors.

What Is Jobber, and How Does It Work?

Jobber is a cloud-based platform designed for small to midsize field service companies. It helps contractors manage everyday operations like scheduling jobs, creating quotes, sending invoices, collecting payments, and communicating with clients.

Its target users include small businesses, solo operators, landscapers, cleaning companies, HVAC technicians, electricians, and general home service providers. Over 250,000 businesses use Jobber across more than 50 industries.

Key features include:

• Drag-and-drop scheduling for fast dispatch
• Quote and invoice builders with template support
• Jobber Client Hub, a self-service portal for customers
• Automated reminders and follow-ups for client communication

Jobber works via desktop and mobile app, allowing office admins and field crews to stay in sync throughout the day. We’ll explore some of these key features in the next section.

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Key Features: What Stands Out about Jobber?

Client Hub

The Jobber Client Hub is a 24/7 online portal that lets clients:

• Approve quotes
• Track service progress
• View appointments
• Pay invoices

Jobber reviews make statements like: “A phenomenal tool for anybody in the service industry,” adding that it “allows communication back and forth for clients, making it super easy for them.”

Limitations: While the portal is helpful, some users want greater branding control or multilingual support. Contractors with more complex project workflows (like paving) may find it lacking compared to platforms like OneCrew.

Scheduling

Jobber’s scheduling system uses a color-coded, drag-and-drop calendar. Admins can assign jobs, shift appointments, and optimize crew routes. Mobile teams receive job updates instantly.

Pros: Jobber is praised for how intuitive it is, with many users saying it's easy for even technically challenged team members to learn. Visual scheduling helps reduce dispatching errors and wasted time.

Cons: Users report that the app “does not work offline,” which is a dealbreaker in areas with poor cell service. Some users also mention “delays when loading and saving items.”

Quoting and invoicing

Jobber simplifies the quote-to-cash process. With Jobber you can:

• Build estimates using saved templates
• Send quotes via email or Client Hub
• Convert quotes into jobs, then invoices
• Accept payments online

Pros: Users appreciate the seamless flow from quote to payment. 

As one user put it: “I've been using Jobber for over four years now, and it's been a game-changer for my service business. The platform is extremely well-designed and intuitive, making it easy to manage clients, schedule jobs, send quotes and invoices, and receive payments.”

Cons: Several reviews mention limited ability to customize quotes or invoices. 

One review noted that Jobber is best suited for small businesses; however, it’s not the best for those working in trades that require more customized solutions. Jobber includes a record of sent messages and maintains a digital record of who made the most recent entries.

Automations

Jobber includes basic automation:

• Appointment reminders (text/email)
• Follow-ups on unapproved quotes or unpaid invoices
• Thank-you messages

Pros: Automations save time and reduce follow-up errors. One user said, “It is easy and seamless to customize the way that works best for our company.”

Cons: Some automation tools are locked behind higher-tier plans. Others wanted “more control” over message frequency and formatting.

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Jobber Pros and Cons (from Real Reviews)

Pros

1. Clean and user-friendly interface: Jobber’s layout earns praise from first-time users and seasoned pros alike. One reviewer noted it's “extremely well-designed and intuitive, making it easy to manage clients, schedule jobs, send quotes and invoices, and receive payments.”

2. Client Hub simplifies the customer experience: The Jobber Client Hub allows customers to self-serve, reducing back-and-forth calls. Users on Trustpilot love that “our customers tell us we are organized and love the reminders.”

3. Mobile app for field workers: The mobile app allows field crews to receive job updates in real time, complete jobs, and collect payment. One reviewer said, “the mobile app allows me to stay on top of everything while I’m on the road.”

Cons

1. Pricing can add up quickly: Jobber uses a tiered subscription model with add-on user fees. One Reddit user noted, its “low tier didn’t have the stuff I needed, like job costing … Long story short, it got pricey really quickly.”

2. Lacks deeper industry-specific features: Because Jobber is a generalist tool, it doesn’t offer specialized features for certain trades. Contractors have complained that it’s “best suited for small businesses,” but not for industries that need more tailored workflows or detailed reporting.

Common complaints include not being able to customize quote or invoice designs (fonts, colors). As one reviewer put it, there are “limited customization for templates and customer-facing PDFs.”

3. QuickBooks sync issues: Some users report issues with financial integrations. As one reviewer put it, “The auto-sync between Jobber and QuickBooks Online doesn't always work, so we have to manually update systems to make sure it's up to date.” 

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Jobber Pricing Breakdown

Jobber offers two main pricing structures: one for individuals and one for teams. Pricing varies based on features and user count, with annual billing discounts available. Here’s a breakdown based on the most recent pricing from Jobber’s official website:

For individuals (1 user)

For teams

Add-ons and notes

• Marketing suite: $79/month standalone or included with Plus; enables email campaigns and referral tools
• AI receptionist: Only available on the Plus plan
• Additional users: Adding an extra team member costs $29/month per user
• Jobber payments: Optional payment processing with standard transaction fees
• Annual discounts: For instance, the Grow plan drops from $199/month to $149/month when billed annually (for individuals), and the Plus team plan drops from $599/month to $449/month when billed annually.

Overall: Jobber pricing is competitive for solo operators, but costs increase sharply with team size and feature needs. 

Although the platform is well-rounded, businesses with larger teams or industry-specific requirements (like asphalt or concrete) may find better long-term value in flat-rate options like OneCrew.

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Jobber vs. OneCrew: What’s the Difference?

Both Jobber and OneCrew help manage field service work, but they cater to very different audiences. Here's a detailed breakdown:

Which should you choose?

• Choose Jobber if you're running a small general service team and want a quick, out-of-the-box solution.
• Choose OneCrew if you're a paving contractor who needs control over estimating, field execution, and real-time collaboration, all in one construction-ready platform.

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Is Jobber Worth It?

Yes, if you're a small field service business looking for an easy-to-use tool to manage jobs, get paid, and stay organized, Jobber is worth it. 

Its Client Hub simplifies customer interactions, its mobile app helps crews stay aligned, and its built-in automation can reduce time spent on repetitive admin tasks.

But as your business grows, so does your complexity, and so do the costs. Jobber's pricing scales with users and features. Many reviewers complain that key features are locked behind paywalls, and some found their monthly fees doubled as soon as they needed to add staff.

For small businesses, Jobber is a smart entry point. But if you're running a larger team or need deeper control over your workflows, especially for paving, platforms like OneCrew provide more value and industry-specific functionality.

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Outgrowing Jobber? Try OneCrew Instead

OneCrew is an all-in-one platform tailored specifically for asphalt and concrete contractors. Instead of stringing together multiple apps, OneCrew gives you everything you need to manage your business from lead to invoice:

• Advanced estimating tools purpose-built for takeoffs, materials, and crew-based pricing
• Full project workflows for sales, operations, scheduling, and invoicing
• Real-time field updates, crew assignments, and job costing
• Customer portal with approvals, messages, and live project status
• Deep integrations with QuickBooks Online and HubSpot CRM
• Seat-based pricing with no surprise add-ons

Contractors using OneCrew have cut estimating time by 75–80% and reduced handoff errors across teams. It’s designed to scale with growing crews, whether you're generating $5M or $25M in revenue.

Ready to replace generic tools with a construction-first platform? Book a free demo to see how OneCrew fits your business today.

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FAQs

1. Is Jobber worth it?

Yes, Jobber is worth it for small field service teams that want to get organized quickly without technical setup. Its user-friendly interface, mobile app, and built-in automations make it easy to get up and running. 

For larger or more specialized teams, the rising cost and limited workflows may outweigh the initial convenience.

2. What are the main complaints about Jobber?

The main complaints about Jobber include its pricing model, which becomes expensive as your team grows, and its limited ability to customize workflows or documents. Some users also report syncing issues with QuickBooks and glitches in the mobile app.

3. Is Jobber good for asphalt or concrete contractors?

Jobber is only good for the basic needs of asphalt or concrete contractors, e.g., quoting and scheduling. It lacks the depth required for complex projects, such as crew-based estimating, real-time job costing, and multi-phase project management.

4. How much does Jobber cost per month?

Jobber costs between $39 and $599/month, depending on the plan and team size. Annual discounts are available. Solo plans start at $29/month when billed annually, while team plans can reach $449/month if billed annually as well.

5. Can Jobber handle estimating and proposals?

Yes, Jobber can handle simple estimating and proposals using saved templates. However, it lacks the robust takeoff tools and custom line-item detail preferred by paving contractors who deal with complex estimates.

6. Are there better Jobber alternatives?

Yes, there are better Jobber alternatives, depending on your industry and team size. OneCrew is ideal for paving businesses (whether asphalt or concrete), ServiceTitan works well for large HVAC or plumbing firms, and FieldPulse offers a balance of price and customization.

7. What makes OneCrew different from Jobber?

OneCrew is different from Jobber in its focus on paving workflows. It offers built-in estimating, project management, and scheduling tailored to paving contractors, all under one flat-rate pricing model. So, there’s no need to bolt on third-party tools or pay steep upgrade fees.